Privacy Notice

Samuel James Chimney Sweep

Last Updated: 31/12/2023

This Privacy Notice sets out the basis on which we will process the Personal Data that we collect and receive from and about you.

Our Privacy Commitments
We will only collect, keep, use and share Personal Data for legitimate business purposes that we explain here below, or if we’re legally required to do so.
We will be as clear and open as we can with you on what Personal Data we collect and how it will be processed.
For as long as we maintain records of your Personal Data, we will keep it up to date and protect it with appropriate safety measures.

Data Collection
The following Personal Information (PI) is collected directly from you:
Your name, phone number, email address and postal address.

Data Storage
If, when you contact us, you specify that you are happy for Samuel James Chimney Sweep to contact with information about work which we feel may be of interest to you, your PI details will be held by Samuel James Chimney Sweep until you request them to be deleted or until we no longer provide the work we feel will be of interest to you.

Data Uses
Data Protection says that we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are:
•Contract - your personal information is processed in order to fulfil a contractual arrangement e.g. in order to send you your Directory catalogue.
•Consent – where you agree to us using your information in this way e.g. for storing your payment card details.
•Legitimate Interests - this means the interests of Samuel James Chimney Sweep in managing our business to allow us to provide you with the best products and service in the most secure and appropriate way.
•Legal Obligation – where there is statutory or other legal requirement to share the information e.g. when we have to share your information for law enforcement purposes.

Here is a list of the ways that we may use your personal information, and which of the reasons described above we rely on to do so. Where we list legitimate interests as a reason, we also describe below what we believe these legitimate interests are.

• Process your orders

          Reason: Fulfilling a contract

• Manage your booking

          Legal obligation/ Legitimate interests
         Reason: keeping our records up to date, handling our customer contact

          efficiently and effectively, working out which of our services may interest

          you and telling you about them

• Marketing communications to inform you of services and available spaces

          Legitimate interests
         Reason: Developing services that attract and retain customers. Improve

          customer interaction with our sites

• Contact you to undertake customer satisfaction reviews

          Legitimate interests
         Reason: To attract and retain customers. Improve customer interaction

          with our sites

Data Sharing
Samuel James Chimney Sweep will not sell or share your information with any third parties - unless the business is sold as a whole.

Your Rights
You are entitled to request the following from Samuel James Chimney Sweep, these are called your Data Subject Rights and there is more information on these on the Information Commissioners website www.ico.org.uk

•Right of access –to request access to your personal information and information about how we process it
•Right to rectification –to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
•Right to restriction of processing – to restrict processing of your personal information
•Right to data portability - to electronically move, copy or transfer your personal information in a standard form
•Right to object - to object to processing of your personal information
•Rights with regards to automated individual decision making, including profiling –rights relating to automated decision making, including profiling

Data Deletion
You have the right to erasure (also known as the Right to be Forgotten) – to have your personal information erased.
If you would like to exercise this right, you can let us know by contacting Samuel James Chimney Sweep.

Complaints
You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office (ICO), the data protection regulator in the UK, are available on the ICO website www.ico.org.uk where your personal information has or is being used in a way that you believe does not comply with data, however, we encourage you to contact us at sjchimneysweep@outlook.com before making any complaint and we will seek to resolve any issues or concerns you may have.