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Terms & Conditions

At Samuel James Chimney Sweep, we take pride in providing our customers with a professional and reliable chimney sweep service that prioritises their safety and satisfaction. We kindly remind our customers that it is their responsibility to read and understand our terms and conditions before booking an appointment. We hold no responsibility to advise the customer to do so. By booking an appointment, it is taken that these Terms & Conditions have been agreed to.

  • As a customer, once an appointment has been made either in writing or verbally, you have the responsibility to inform Samuel James Chimney Sweep if you wish to cancel. Any cancellations made within one full working day of the appointment date or no shows (where there is no one at the property for the time of the booking) will result in a fee being charged to the customer to recuperate any losses to Samuel James Chimney Sweep. This fee can be the quoted price for the work that was booked in, as work could have been arranged elsewhere for that time if more notice was given.

  • If the work is unable to be completed upon arrival, due to any reason outside of Samuel James Chimney Sweep’s control (such as the condition, location, or construction of the chimney system), the original quoted price may still be charged for the call out.

  • When fitting an anti downdraught cowl to a customer’s property, there is no guarantee that this will solve the issue of downdraught. By arranging for Samuel James Chimney Sweep to fit an anti downdraught cowl, the customer accepts that the issue may not be resolved. Any payment for the supplying and fitting of the cowl cannot be refunded.

We hope that this information helps you make an informed decision about our chimney sweep service and that you choose us for your next cleaning. If you have any questions or concerns, please don’t hesitate to contact us. We are available 24/7 for your convenience and satisfaction.

Chimney use advise
 Real fireplaces are now incredibly popular in the UK. Many of us enjoy the appeal and comfort of a woodburning stove or open fire, and for some people it has once again become an important part of home heating.

But if you don’t know how to use your fire correctly, you could not only be wasting money, but damaging your appliance, your chimney and polluting the environment.

Video: How to correctly light your fire

Carbon Monoxide Alarms

Where to fit a carbon monoxide alarm
BS EN 50292:2013 states that carbon monoxide alarms should be fitted in:

  • CO alarms should be placed in the same room as fuel-burning appliances (either wall or ceiling mounted) – such as an open fire, gas cooker or boiler

  • Rooms where people spend the most time – such as living rooms

  • Additional alarms can be located in bedrooms, relatively close to the breathing zone of the occupants.

  • Any room that has a flue running through it

  • They should be at least 300 mm from any wall (for ceiling mounted alarms)

  • At least 150 mm from the ceiling, above the height of any door or window (for wall mounted alarms)

  • Between 1 and 3 m (measured horizontally) from the potential source of CO.

Carbon Monoxide alarm - important when burning fuel in a fireplace or chimney system
The British Standard EN 50292 standard also recommends that an alarm is not fitted:
  • Where it can be obstructed
  • In an enclosed space
  • Directly above a sink
  • Next to a door, window, extractor fan, air vent or similar ventilation opening
  • Where the temperature may exceed 40 ºC or drop below –5 ºC.

The importance of installing CO detectors is reflected in recent updates to legislation. Currently Carbon Monoxide Regulations vary throughout the UK, but the main legislation that applies to England and Wales includes the Smoke And Carbon Monoxide Alarm (England) Regulations 2015 and Building Regulations Document J.
  • Building Regs J - requires CO alarms to be fitted when any new or replacement solid-fuel appliance is installed
  • 2015 Regulations - These regulations require landlords to ensure alarms are installed in their properties with effect from 1 October 2015. After that, the landlord (or someone acting on behalf of the landlord) must ensure all alarms are in working order at the start of each new tenancy.
    After the landlord’s test on the first day of the tenancy, tenants should take responsibility for their own safety and test all alarms regularly to make sure they are in working order. Testing monthly is generally considered an appropriate frequency for smoke alarms. If tenants find that their alarm(s) are not in working order during the tenancy, they are advised to arrange the replacement of the batteries or the alarm itself with the relevant landlord.
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